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[fw: re: about last night- do you have spam?]
Spam E-Mail & Security Why do people insist on forwarding spam e-mails to ask if they are spam? It’s the technological equivalent of “Here, smell this rotten milk. Does it smell bad to you?” As...
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Make Your IT Staff Smile Part 2
Knowing is Half the Battle. There are some very basic things that IT people always tend to ask when they are assisting others. We don’t ask these questions to be jerks or to create more problems for...
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Make Your Users Smile Part I
The Other Half of the Battle is Interaction. If you follow this blog with any regularity, you may have noticed that last Friday’s scheduled update was skipped. I blame this on having been inundated...
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Make Your Users Smile Part II
Gracious Behavior in a Difficult World. Though I am, by nature, fairly quiet and introverted, I also believe greatly in the power of pleasant interactions. I know! These concepts aren’t at polar ends!...
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Cross-Training
We’re not so different… Back in college, while I was at a female-dominated school, I went to my first freshman computer science seminar and found myself in a room of a hundred teenage males. My eyes...
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The Technical Translator
It’s painful, sometimes, to bridge communication between IT and non-technical staff. However, it’s a necessity. You can’t expect to survive without becoming a technical translator. You may have seen...
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